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Health and safety comes first

RCN Holiday Parks in the Netherlands and France

We realise that you may have lots of questions about the coronavirus (COVID-19) and a stay at RCN Holiday Parks.

RCN Holiday Parks is following the latest developments closely in respect of the coronavirus and the guidelines of the government and international authorities. The health and safety of our guests and employees is our highest priority. We are following the advice and guidelines of the National Institute for Public Health and the Environment and the local health authority very closely so that we always have the correct and most up to date information. We are strictly observing their advice. The guidelines can be found on the website of the National Institute for Public Health and the Environment at www.rivm.nl/en.

All our holiday parks are open in the Netherlands. 

We will endeavour to keep you as well informed as possible on this page about the latest developments and we provide answers to your frequently asked questions about the consequences of the coronavirus for your holiday.

General situation

RCN Holiday Parks in the Netherlands and France

Our parks in the Netherlands

All of our holiday parks in the Netherlands are open. 

 

 


What measures has RCN Holiday Parks in the Netherlands taken?

RCN has applied the following measures in accordance with the precautions advised by the government and the National Institute for Public Health and the Environment [RIVM]:

  • Information posters will also be placed in various locations. We ask guests to observe these additional instructions.
  • All guests are requested to maintain an appropriate distance from RCN staff and other guests of at least 1,5 metres.
  • Face masks in public indoor areas (such as reception, sanitary building, recreation room and Holiday Church) are mandatory from the age of 13.
  • The catering is closed, with the expection of the snack bar. A takeaway and/or delivery service will be realized. Check the RCN App to see the opening hours.
  • Indoor swimming pools and children's indoor playgrounds are closed.
  • There is no activity program.
  • We have given our staff additional instructions with regard to hygiene and extra measures are being applied in respect of cleaning.
  • The only employees at work are those who are in good health.
  • A group during the stay in an accommodation may consist of a maximum of 2 people (excluding children up to and including 12 years). A family of more than 3 people from the same household? In that case, you are also very welcome.

Our campsites in France

Our campsites in France, including all facilities, are closed.

 

Book now for 2021 in The Netherlands and France with extra certainty!

  • You can cancel your reservation with an arrival date before the 1st of May 2021 free of chrage up to 30 days before the 1st date of stay.
  • You can cancel your reservation with an arrival date from the 1st of May 2021, in the period of January  the 1st to April the 1st, 2021 free of charge.

 

Rent an accommodation

Rent an accommodation

Enjoy the peace and space, most of the accommodations at RCN are very spacious. 

Frequently Asked Questions

at this time

Are all of RCN's holiday parks open?

All our holiday parks in the Netherlands are open

 

There is a code orange/red in my country or region, and I'm not permitted to travel to the holiday park I booked. Do I get a voucher then?
If RCN is able to provide its services, but you are unable to travel because there is a code orange or red in the area in which you live, RCN will not issue a voucher and the standard cancellation terms & conditions will apply. You may, however, be able to claim on your travel or cancellation insurance.

 

Can I change my holiday if RCN has to close the holiday park I've booked because of corona?
Yes, at RCN you can switch your holiday once at no extra charge to one of our other parks. To change your holiday, get in touch with us on: +31 85 0400 700. * Under the standard booking amendment rules, switching your holiday is permitted subject to availability and as long as it is for the same dates and no less than three days before arrival. Changing your holiday is free, with the exception of any extra costs due to a difference in price. No refunds will be made if the new booking is cheaper, however. 

The booking can only be changed to other dates if the reason for the change is because the park has to close because of corona.

If my holiday can't go ahead because RCN has had to close the park I booked, do I get a voucher?
Yes, if RCN has to close the park because of a code red or orange in the region (all our parks are currently open), the voucher scheme will become applicable again with similar terms & conditions as the previous recreation voucher. The voucher represents a value with which a new stay can be booked at RCN. If your stay at the park has not yet begun, the value of the voucher is for the amount that you have already paid. If RCN has to stop its service provision during your stay, the value of the voucher will be for the rental price for the remaining days of the booking, exclusive any additional items booked. The recreation voucher cannot be requested if there is a code red or orange, but our parks are permitted to remain open. You may, however, be able to claim on your travel or cancellation insurance.

There is a code orange/red in my country or region, and I'm not permitted to travel to the holiday park I booked. Do I get a voucher then?
If RCN is able to provide its services, but you are unable to travel because there is a code orange or red in the area in which you live, RCN will not issue a voucher and the standard cancellation terms & conditions will apply. You may, however, be able to claim on your travel or cancellation insurance.

I have a voucher

I have a voucher

Did you cancel your holiday between March 13 and July 1, 2020? Then you have received a recreation voucher worth the amount already paid. With the voucher you can book a new stay at RCN with arrival date until September 30, 2021. This new stay must be booked no later than 12 months after your original arrival date. Read all about handing in the voucher and the conditions here.

Rebooking holidays; completely free

Rebooking holidays; completely free

Has your holiday already been booked with RCN and do you want to adjust the booking? With us you can rebook once * free of charge to one of our other parks. Please contact us on: 085 0400 700. * Rebooking is possible in the same period and based on availability up to 3 days before arrival. Rebooking is free, with the exception of any additional costs due to the price difference. No refund will be given.

Contact details
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