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Health and safety comes first

In the Netherlands, France and Germany

We realise that you may have lots of questions about the coronavirus (COVID-19) and a stay at RCN Holiday Parks.

RCN Holiday Parks is following the latest developments closely in respect of the coronavirus and the guidelines of the government and international authorities. The health and safety of our guests and employees is our highest priority. We are following the advice and guidelines of the National Institute for Public Health and the Environment and the local health authority very closely so that we always have the correct and most up to date information. We are strictly observing their advice. The guidelines can be found on the website of the National Institute for Public Health and the Environment.

More flexible cancellation terms & conditions at RCN Holiday Parks

Whether it’s at home or abroad, you really want to finally go on holiday this year, of course, but... you’re worried about making an actual booking because of the current circumstances. We at RCN understand, which is why we have relaxed our cancellation terms & conditions, allowing you to book your holiday without worry.

Travel restrictions
If measures are imposed or changed in the country you’re going to, no problem. RCN is taking account of the circumstances. You can cancel your holiday if the authorities of the country of your destination issue a code orange or red. In all cases, if you have paid for your holiday with a voucher, you will, on cancellation, receive a new one.

Which terms & conditions apply to you?

Carefree booking today

Certain circumstances can be anticipated, of course, which is why we have drawn up five situations and corresponding terms & conditions. See which situation applies to you and read precisely what we are doing to safeguard your holiday.

The relaxed cancellation conditions apply to all RCN parks with the exception of Villapark Sneekermeer. Here our regular cancellation conditions apply.


I live in the Netherlands and have booked a stay in an RCN Holiday Park in the Netherlands

  • I have booked a holiday for a group that isn’t permitted (currently more than one person in addition to your own household). What now?
    You can change your booking without charge to another period in 2021. You won’t receive a voucher or your money back, but you will still have a terrific holiday later in the year.
  • I have booked a holiday, but the government has said that the holiday park has to close. What now?
    You can change your booking without charge to another period in 2021. If that isn’t possible, we will try and arrange an appropriate alternative with you.
  • I have booked a camping holiday, but the central washing and toilet facilities in the park have been closed by order of the government. What now?
    You can change your booking without charge to another park or another period in 2021. If that isn’t possible, we will try and arrange an appropriate alternative with you.
  • I have booked a holiday, but want to cancel because of all the uncertainty.
    Our normal cancellation terms & conditions will apply. The cancellation costs depend on the amount of time between the notice of cancellation and the booked day of arrival.

 

I live in Germany and have booked, or want to book, a stay in an RCN Holiday Park in Germany. A holiday is not possible under the current rules.

If your holiday is not possible because of the decisions of the competent authorities* or if the current situation is too uncertain because of the restrictions that are in force at the time, then you can:
https://www.bundesregierung.de/breg-de/themen/coronavirus/corona-diese-regeln-und-einschraenkung-gelten-1734724



  • change your booking to another RCN Holiday Park
  • change the dates of your booking
  • have the entire payment refunded (within two weeks)
  • As soon as there are only limited or no travel restrictions
    Our normal cancellation terms & conditions will apply. The cancellation costs depend on the amount of time between the notice of cancellation and the booked day of arrival.


I live in France and have booked, or want to book, a stay in an RCN Holiday Park in France. A holiday is not possible under the current rules
If your holiday is not possible because of the decisions of the competent authorities* or if the current situation is too uncertain because of the restrictions that are in force at the time, then you can:
https://www.gouvernement.fr/info-coronavirus

  • change your booking to another RCN Holiday Park
  • change the dates of your booking
  • have the entire payment refunded (within two weeks)
  • As soon as there are only limited or no travel restrictions
    Our normal cancellation terms & conditions will apply. The cancellation costs depend on the amount of time between the notice of cancellation and the booked day of arrival.

 

I live in the Netherlands, Germany, Belgium or France (or another country) and I have booked, or want to book, a holiday in an RCN Holiday Park in a country other than the country in which I live.

  • If the colour code of the government travel advice for the Netherlands/France/Germany is yellow or green, but I have to go into quarantine despite a negative PCR test or full vaccination protection on entry, can I cancel free of charge?
    No, you can transfer to another RCN park free of charge if it is available. If you wish to cancel your holiday, you will receive a voucher that is valid until the end of 2022 for the prepaid amount.

  • I want to book a holiday but the authorities are currently applying a negative travel advice for the country/region where I want to go. What now?
    If, on the day of the cancellation request, a negative travel advice as issued by the competent authorities applies for the country in question, your cancellation will not cost anything. A negative travel advice is also when you have to spend a certain period in quarantine on your return (but not if you only have to have a test). The entire payment will be refunded to your account within two weeks. You can also change your booking without charge to different RCN Holiday Park, of course.
  • A negative travel advice currently applies for foreign travel. My holiday isn’t for a few weeks/months, but I still want to cancel now. Is this possible?
    If, on the day of the cancellation request, a negative travel advice as issued by the competent authorities applies for the country in question, your cancellation will not cost anything. A negative travel advice is also when you have to spend a certain period in quarantine on your return (but not if you only have to have a test). The entire payment will be refunded to your account within two weeks. You can also change your booking without charge to different RCN Holiday Park, of course.
  • The competent authorities have changed the travel advice to code orange or red while I’m on holiday What now?
    You go home. You can rebook the remaining days without charge for a later date at the same or another RCN Holiday Park. You can also opt to have the remaining part of your holiday refunded.

 

Holiday parks in the Netherlands

Holiday parks in the Netherlands

Here you will find per park all useful information about measures during your stay.

Campings in France

Campings in France

Here you will find per park all useful information about measures during your stay.

Campings in Germany

Campings in Germany

Here you will find per park all useful information about measures during your stay.

I have a voucher

I have a voucher

Did you cancel your holiday between March 13 and July 1, 2020? Then you have received a recreation voucher worth the amount already paid. With the voucher you can book a new stay at RCN with arrival date until September 30, 2021. This new stay must be booked no later than 12 months after your original arrival date. Read all about handing in the voucher and the conditions here.

Contact details
We are open Contact the contact centre. We are available Monday to Friday from 9am to 9pm and on weekends from 9am to 6pm on our phone number. Due to increased demand for holidays, the waiting time may be longer than usual. Tip: we recommend calling between 13:00 and 16:00 on weekdays
I am calling from:
+31 85 0400 700
Send an e-mail
It is very busy, it may take some time before you get an answer. Send an e-mail