Health and safety comes first

RCN Holiday Parks in the Netherlands and France

We realise that you may have lots of questions about the coronavirus (COVID-19) and a stay at RCN Holiday Parks.

RCN Holiday Parks is following the latest developments closely in respect of the coronavirus and the guidelines of the government and international authorities. The health and safety of our guests and employees is our highest priority. We are following the advice and guidelines of the National Institute for Public Health and the Environment and the local health authority very closely so that we always have the correct and most up to date information. We are strictly observing their advice. The guidelines can be found on the website of the National Institute for Public Health and the Environment at www.rivm.nl/en.

We will endeavour to keep you as well informed as possible on this page about the latest developments and we provide answers to your frequently asked questions about the consequences of the coronavirus for your holiday.

General situation

RCN Holiday Parks in the Netherlands and France

Our parks in the Netherlands

All of our holiday parks in the Netherlands are open.

What measures has RCN Holiday Parks in the Netherlands taken?

RCN has applied the following measures in accordance with the precautions advised by the government and the National Institute for Public Health and the Environment [RIVM]:

Information posters will also be placed in various locations. We ask guests to observe these additional instructions.
All guests are requested to maintain an appropriate distance from RCN staff and other guests of at least 1,5 metres.
The terraces and the brasserie (after reservation) have been reopened at all parks.
Swimming pools in the Netherlands are open, but with an adapted protocol.
The children's play paradise is open.
Recreational activities will be organized.
Holiday church services will be organized again with a maximum of 100 people.
There is a snack bar service with delivery and / or take away at the park.
We have given our staff additional instructions with regard to hygiene and extra measures are being applied in respect of cleaning.
The only employees at work are those who are in good health.

Our campsites in France

Our campsites in France, including all facilities, are open. You can just go on holiday at RCN and especially when you are looking for rest en space, a stay at RCN Holiday Parks in France is the perfect choice.

What measures has RCN Holiday Parks in France taken?

Information posters will also be placed in various locations. We ask guests to observe these additional instructions.
All guests are requested to maintain an appropriate distance from RCN staff and other guests of at least 1 meter.
The maximum group size is 10 people, our animation programs will be adapted to this.
No Holiday Church will be organized at our French campsites this summer.
The terraces and the brasserie (after reservation) are open at all parks.
The playgrounds are open. Here too, the 1 meter distance measure applies and there is a maximum capacity for the number of people that may be present in the playground at the same time. That capacity depends on the size of the playground (1 person per 4 square meters).
The pools are accessible. The maximum capacity is limited to 1 person per 4 square meters. When busy, it can be decided to work with time slots of 30 minutes. The pools are thoroughly disinfected in the morning and afternoon and are open daily at the following times: 9 AM - 1 PM and 2 PM - 8 PM. Sun loungers will not be provided by the pool.
We have given our staff additional instructions with regard to hygiene and extra measures are being applied in respect of cleaning.
The only employees at work are those who are in good health.
Face masks are required from the age of 11 years. On July 13, the French government decided that wearing a face mask is mandatory in all closed areas. Take them with you when you go to France, you need them in, for example, the reception, sanitary buildings, restaurants or at a gas station.

Information pages of our campsites in France

All information about your stay in this period per campsite.

Here you will find per park all useful information about your arrival at the park, the facilities and measures, as well as camping and rental information.

RCN Port l'Epine - Brittany
RCN la Ferme du Latois - Vendee
RCN le Moulin de la Pique - Dordogne

RCN Val de Cantobre - Aveyron

RCN la Bastide en Ardèche - Ardèche

RCN Belledonne - Alpe d'Huez

RCN les Collines de Castellane - Castellane

RCN Domaine de la Noguière - Provence

Rent an accommodation

Enjoy the peace and space, most of the accommodations at RCN are very spacious.

Camping

Enjoy your holiday on one of our spacious camping pitches.

Frequently Asked Questions

at this time

Are all of RCN's holiday parks open?

Yes, all our holiday parks and their facilities are open in both the Netherlands and France.

Can I change my holiday if RCN has to close the holiday park I've booked because of corona?
Yes, at RCN you can switch your holiday once at no extra charge to one of our other parks. To change your holiday, get in touch with us on: 085 0400 700. * Under the standard booking amendment rules, switching your holiday is permitted subject to availability and as long as it is for the same dates and no less than three days before arrival. Changing your holiday is free, with the exception of any extra costs due to a difference in price. No refunds will be made if the new booking is cheaper, however.

The booking can only be changed to other dates if the reason for the change is because the park has to close because of corona.

If my holiday can't go ahead because RCN has had to close the park I booked, do I get a voucher?
Yes, if RCN has to close the park because of a code red or orange in the region (all our parks are currently open), the voucher scheme will become applicable again with similar terms & conditions as the previous recreation voucher. The voucher represents a value with which a new stay can be booked at RCN. If your stay at the park has not yet begun, the value of the voucher is for the amount that you have already paid. If RCN has to stop its service provision during your stay, the value of the voucher will be for the rental price for the remaining days of the booking, exclusive any additional items booked. The recreation voucher cannot be requested if there is a code red or orange, but our parks are permitted to remain open. You may, however, be able to claim on your travel or cancellation insurance.

There is a code orange/red in my country or region, and I'm not permitted to travel to the holiday park I booked. Do I get a voucher then?
If RCN is able to provide its services, but you are unable to travel because there is a code orange or red in the area in which you live, RCN will not issue a voucher and the standard cancellation terms & conditions will apply. You may, however, be able to claim on your travel or cancellation insurance.

I have a voucher

Did you cancel your holiday between March 13 and July 1, 2020? Then you have received a recreation voucher worth the amount already paid. With the voucher you can book a new stay at RCN with arrival date until September 30, 2021. This new stay must be booked no later than 12 months after your original arrival date. Read all about handing in the voucher and the conditions here.

Rebooking holidays; completely free

Has your holiday already been booked with RCN and do you want to adjust the booking? With us you can rebook once * free of charge to one of our other parks. Please contact us on: 085 0400 700. * Rebooking is possible in the same period and based on availability up to 3 days before arrival. Rebooking is free, with the exception of any additional costs due to the price difference. No refund will be given.

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