For how long is the recreation voucher valid?
The recreation voucher is valid until 30th September 2021. The new holiday must be booked within 12 months of the original arrival date, however. This date is clearly stated on the voucher.
Can I use the recreation voucher for more than one booking?
The recreation voucher is worth the amount that has already been paid for a stay. You can therefore use it for several bookings.
Can I use the remaining value of the recreation voucher in RCN's restaurants, brasseries and bars?
No, that is not possible. The voucher can only be used for booking a holiday.
Can I use my recreation voucher for a holiday at another RCN park?
You can. You can use the recreation voucher for every RCN park in the Netherlands and in France.
I have booked several stays in your park later this year. Can I use the voucher to pay for these bookings?
Yes, you can.
Can I give my voucher to someone else?
No, that is not possible. The voucher must be used for the same guest number for which it was issued. It is, however, possible to make a booking with your guest number for a relative or acquaintance. Payment and liability remains with the original booker, however.
I have requested a recreation voucher but I haven't received it yet and I want to make a reservation now before everything is booked up.
You can still make that booking. Get in touch with us by telephone (+31 (0)85 0400 700 or mail email@example.com).
I have received a recreation voucher, but I have changed my mind. I still want to go to the park after all.
This is no longer possible, unfortunately. We have already cancelled your booking in our system. You can, however, rebook your stay.
I don't want a voucher, I want my money back.
This is currently not possible. The introduction of a voucher scheme is not something that has been done lightly, but a decision demanded by the current extreme situation involving severe and far-reaching measures by the government. The voucher scheme has been established in collaboration with the Netherlands Authority for Consumers & Markets [Autoriteit Consument en Markt or ACM] and the Ministry of Economic Affairs & Climate Policy.
If I cancel a booking I've paid for with a recreation voucher, will I get my money back or a new voucher?
If you have paid for a new booking with a recreation voucher, you will receive a new voucher on cancellation. It will be for the same amount as the original voucher less the cancellation costs applicable at that time.
How has this been organised elsewhere in the recreation industry?
All recreation companies in the Netherlands that are members of HISWA-RECRON, the association for the water sport and recreation industry, have amended their applicable terms and conditions of cancellation in the light of the exceptional and unforeseen circumstances. The scheme has been established in consultation with the Netherlands Authority for Consumers & Markets [Autoriteit Consument en Markt or ACM] and the Ministry of