1. You are communicating with artificial intelligence

This chat is conducted with an AI assistant and not directly with an employee of RCN Vakantieparken (hereinafter “RCN”). The AI assistant uses information from the RCN website and RCN’s digital knowledge base to formulate its answers. In doing so, the AI assistant may incorrectly interpret or combine information.

 

2. General information only

The AI assistant is intended solely to answer general and informational questions about RCN Vakantieparken.

The AI assistant can only provide general information. It cannot access personal reservations and cannot make bookings, changes, cancellations or payments.

An answer from the AI assistant therefore does not mean that a request has actually been received, processed, approved or carried out by RCN.

 

3. Automatically generated answers may contain errors

RCN makes every effort to keep the information on its website and in its knowledge base accurate, up to date and complete. However, the AI assistant may still:

• misunderstand a question;
• provide incomplete information;
• use outdated information;
• formulate an incorrect answer;
• incorrectly combine information from different pages;
• fail to mention a relevant exception.

Therefore, always verify important information through RCN’s official channels.

You can report a potentially incorrect answer to RCN so that the information and operation of the AI assistant can be investigated and improved.

 

4. No rights may be derived from answers

The AI assistant is not authorised to enter into agreements on behalf of RCN, modify reservations or make binding commitments. In principle, no rights may be derived from an answer provided by the AI assistant.

The AI assistant’s answers are intended solely as general information. An answer does not in itself constitute:

• an offer;
• a booking confirmation;
• a quotation;
• a guarantee;
• advice;
• a commitment;
• an amendment to a reservation;
• an amendment to an agreement;
• a deviation from the applicable terms and conditions.

Always verify important information in the official booking process, your booking confirmation, MijnRCN and the applicable terms and conditions. Mandatory statutory rights remain fully applicable. If you have questions or encounter conflicting information, you can contact RCN.

 

5. Prices, availability and current information

The AI assistant does not necessarily have current or complete information about prices, availability, opening hours, disruptions, weather conditions or changes at an RCN holiday park.

Information about prices and availability is only final once it has been displayed in the official booking process and confirmed in writing by RCN.

Opening hours, facilities and activities may vary by holiday park, season and period of stay. Therefore, always check this information on the relevant park page, in MijnRCN or with reception.

 

6. Personal data and confidential information

Do not share the following in this chat:

• names and/or address details;
• booking numbers;
• passwords;
• verification codes;
• copies of or information from identity documents;
• bank account numbers;
• credit card numbers;
• CVC codes;
• medical information;
• any other confidential or sensitive information.

The AI assistant does not need this information to answer general questions.

RCN asks users to use MijnRCN or another appropriate official contact channel for personal enquiries. RCN’s privacy statement explains how RCN processes personal data and what privacy rights you have.

 

7. Emergencies

The AI assistant is not an emergency service and must not be used as a substitute for professional assistance.

In the event of immediate danger, fire, a medical emergency, violence, a missing person or any other urgent situation, immediately call 112 or the local emergency number. If necessary, leave the accommodation or area immediately if you are in danger.

In addition, where it is safe to do so, contact the reception or emergency number of the holiday park. In an emergency, do not wait for an answer from the AI assistant and do not use a contact form as a substitute for direct emergency assistance.

 

8. Liability

Use of the AI assistant is at the user’s own responsibility. Users remain responsible for verifying information that is important to a booking, payment, travel decision, safety situation or other important action.

To the extent permitted by law, RCN is not liable for damage arising because:

• a user relied solely on an automatically generated answer without checking the relevant official information;
• personal data, payment details or other confidential information was shared in the chat;
• a user applied an answer for a purpose for which the AI assistant is not intended;
• in an emergency, a user failed to contact the emergency services or the holiday park directly.

This disclaimer does not limit any rights consumers have under mandatory Dutch or European law. Nor does this disclaimer exclude any liability that cannot legally be excluded, such as in cases of wilful misconduct or gross negligence on the part of RCN.

 

9. Contact

Do you believe an answer from the AI assistant is incorrect, unsafe or incomplete? Verify the information through the official RCN website or contact us via the contact page.

For questions about a personal reservation, payment or change, always use MijnRCN or contact our Contact Center.