RCN Holiday Parcs

Privacy statement

1. Introduction

At RCN, we do everything we can to ensure you have a great vacation. When you go on holiday with us, we need information from you. We also process personal data when you use our website (for example when you request information or subscribe to the newsletter) or when you visit our parks. This statement also provides information on how RCN processes personal data in the context of its relationships with suppliers and service providers. We find it very important that personal data is handled carefully. That is why we make every effort to keep your private data truly private.

When processing your personal data, the park you are visiting qualifies as data controller. For certain processing activities together with Recreatiecentra Nederland B.V. (RCN) as (joint) data controllers. For an accurate overview of the RCN entities please refer to https://www.rcn.nl/nl/impressum.

When processing personal data, we com

ply with the applicable privacy and data protection laws and regulations, including the General Data Protection Regulation (GDPR), the GDPR Implementation Act (UAVG) and applicable ePrivacy rules.

2. Our identity, our contact information

If you wish to contact us as a result of this privacy statement, you may do so.

Company name: Recreatiecentra Nederland B.V.

By phone: (+31) 085 0400 700

Monday through Friday (between 1 October – 1 April) from 9 a.m. – 7 p.m.

Monday through Friday (between 1 April – 1 October) from 9 a.m. – 9 p.m.

Weekends (Saturday and Sunday) from 9 a.m. – 5 p.m.

By e-mail: privacyofficer@rcn.nl

By mail: Postbus 217, 3940 AE Doorn

Below we explain what personal data we collect and use and what we do with it.

3. The personal data we process, purposes, and legal basis

3.1 Whose personal data

This privacy statement is relevant to anyone whose personal data we process in the course of our (business) activities, including park visitors, website visitors, contact persons or representatives of our suppliers, business partners and service providers.

We strive to keep your personal data accurate and up-to-date. To help us do so, we kindly ask that you inform us of any changes to your personal information, such as updated contact details.

Note: This privacy statement does not cover our data processing activities regarding our employees and job applicants. For the processing of personal data of job applicants, please refer to our privacy statement for job applicants.

Note: If you provide us with personal data that relates to someone else (for example, the legal representative of the company you represent), please provide that person with (a copy of) this privacy statement before you provide us with his/her personal data.

3.2 Ways of collecting

We may collect information about you in a variety of ways:

Directly from you. For example, when you make a booking with us, contact us (for example by email, phone, Whatsapp or other communication channels), visit our website or park or create an account with us.
From third parties. For example, when we obtain your contact information from companies we work with (as part of our business activities), external advisors, through colleagues and through our partner network; and
For example by consulting public sources/public data (e.g. your website (or of the company you work for), the trade register, trade associations or media).

3.3 Legal grounds

The legal grounds used for our processing activities are:

The processing is necessary to enter into an agreement and/or execute an agreement with you;

Note: Without providing us with such information, we will not be able to provide our services to you).

The processing is necessary for fulfilling our legal obligations (including our obligations under applicable tax laws, our legal record keeping obligations (such as maintaining the night register), to cooperate with supervisory authorities);
The processing is necessary for our legitimate (business) interests; or
If required by applicable law, we will process your personal data on the basis of your (explicit) consent. If any form of processing is based on consent, we hereby inform you that you have the right to withdraw the given consent at any time, without this affecting the lawfulness of the processing based on consent before it was withdrawn.

3.4 Processing of personal data

Website visitors and RCN Application Users

Personal Data	Purpose	Legal Ground
Name and email address.	To allow you to create a My-RCN account, to provide you with website functionality and other content.	Execution of the agreement.
Financial and billing information.	To obtain payment for any booking you make through our website.	Execution of the agreement.
Email address.	To send you our newsletter.	Consent. You can subscribe yourself through our website. Your e-mail address will only be added to the list of subscribers with your explicit permission. Every newsletter contains a link to unsubscribe.
Technical data, including IP address.	For security purposes (for example to make sure no one else is using your My-RCN account), to prevent abuse, to administer the website.	Legitimate interests. Our legitimate interests include enabling you to access My-RCN account in a secure manner, and preventing fraud, scams or other unlawful conduct.
Accountgegevens	Om toegang te krijgen tot verschillende accounts (RCN-account).	Gerechtvaardig belang. Onze gerechtvaardigde belangen zijn onder andere het verbeteren van de dienstverlening en jou toegang te kunnen geven tot al onze diensten.
Account information.	To access different accounts (RCN account).	Legitimate interests. Our legitimate interests include improving services and allowing you to access all of our services.
Recorded phone calls.	For improving our customer service (training purposes), to record agreements made, to analyze contact moments and as evidence for establishing agreements made (in case of a dispute).	Legitimate interests. Our legitimate interests include improving our services, training employees, analyzing customer contacts for quality assurance and to defend our rights and interests. If we record a phone conversation to use as training material, we'll ask you first.
Salutation, phone number, address and residence and other (personal) information you provide when you send us an e-mail or fill out the contact form or booking form on our website.	To contact you (for example, in connection with your booking, such as sending a text message with directions on the day of arrival, questions, requests or complaints), to communicate with you, to address you appropriately.	Legitimate interests. Our legitimate interests include communicating with you and providing relevant information to you and to run an efficient business.
		Execution of the agreement.

For further information on the use of cookies by our website, please refer to our cookie policy.

Our website contains links to websites operated by other organizations with their own privacy statements. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We encourage you to read the privacy statements of these websites before using them.

Park visitors

Personal Data	Purpose	Legal ground
Personal information and contact details, including initial(s) and last name, salutation, place of residence, day of arrival and departure, date of birth.	To identify you, to register a booking and to enter into an agreement, to contact you in the context of your booking, and provide you with our services.	Execution of the agreement.
	To include your details in the night register.	Legal obligation.
	To contact you in case of any questions or in relation to your stay (such as sending a text message with directions on the day of arrival) and to be able to address you correctly.	Legitimate interests. Our legitimate interests include communicating with you and ensuring smooth contact.
Name and email address.	To give you access to our Wifi network.	Legitimate interests.
Email address	To assess your eligibility for the RCN Friends Advantage program.	Legitimate interests. Our legitimate interests include being able to offer you the RCN Friends Advantage program (loyalty program).
Booking information.	To register in our booking system so we can help you faster and better.	Legitimate interests. Our legitimate interests include efficiently managing reservations.
Name, email address and phone number.	To send you a survey after your visit to our vacation park and/or to inform our customers of our new products and services.	Legitimate interest. Our legitimate interests include being able to offer certain services and obtaining more information about customer satisfaction. If you would prefer not to receive any more offers by email and/or text message, you can unsubscribe at the bottom of each email and/or text message or by reaching out to us via the contact details included under Section 10.
Financial and billing information	For financial and tax records.	Legal obligation.
Financial and billing information	For processing payments, for returning deposits paid (if any).	Execution of the agreement.
Date of birth and age.	To fulfill legal obligations regarding tourist tax.	Legal obligation.
CCTV footage.	For the safety of our guests and employees, to protect our property, to monitor and secure locations, to establish, defend or exercise our legal position or our rights.	Legitimate interests. Our legitimate interests include ensuring the safety of our guests, protecting property on the premises, monitoring and securing sites, and establishing, defending or exercising our legal position.
License plate number.	To provide access to the parking lot and premises, for license plate registration purposes, to protect our property.	Legitimate interests. Our legitimate interests include regulating access to our sites, preventing abuse and ensuring site security.
Recorded phone calls.	For improving our customer service (training purposes), to record agreements made, to analyze contact moments and as evidence for establishing agreements made (in case of a dispute).	Legitimate interests. Our legitimate interests include improving our services, training employees, analyzing customer contacts for quality assurance and to defend our rights and interests. If we record a phone conversation to use as training material, we'll ask you first.
If applicable: Information in the context of an ‘unwanted guest’ report (e.g. name, registration number, reason for the report and payment information).	For the safety of employees, for the protection of our property.	Legitimate interests. Our legitimate interests include ensuring the safety of guests, employees and property.
Personal data that may be necessary in connection with the restructuring or sale of all or part of our business or assets.	In preparation and execution of a proposed reorganization, (de)merger, demerger, sale or transfer of all or part of our business and assets.	Legitimate interests. Our legitimate interests to restructure or sell (part of) our business.
Personal data that may be necessary in connection with the handling of lawsuits, legal claims or proceedings.	To establish, defend or exercise our legal position or our rights.	Legitimate interests. Our legitimate interests include establishing, defending or exercising legal rights and position.

Other (contact persons and representatives of our suppliers)

Personal Data	Purpose	Legal ground
Business contact details	For deliveries, orders, contract arrangements.	Legitimate interests. Our legitimate interests include maintaining our business relationships and communicating with our business associates.
CCTV footage.	For the safety of our guests and employees, to protect our property, to monitor and secure locations, to establish, defend or exercise our legal position or our rights.	Legitimate interests. Our legitimate interests include ensuring the safety of our guests, protecting property on the premises, monitoring and securing sites, and establishing, defending or exercising our legal position.
License plate.	To provide access to the parking lot and premises, for registration, for protection of property.	Legitimate interests. Our legitimate interests include regulating access to our sites, preventing abuse and ensuring site security.
Personal data that may be necessary in connection with the restructuring or sale of all or part of our business or assets.	In preparation and execution of a proposed reorganization, (de)merger, demerger, sale or transfer of all or part of our business and assets.	Legitimate interests. Our legitimate interests to restructure or sell (part of) our business.
Personal data that may be necessary in connection with the handling of lawsuits, legal claims or proceedings.	To establish, defend or exercise our legal position or our rights.	Legitimate interests. Our legitimate interests include establishing, defending or exercising legal rights and position.

In addition, we will use some or all of the above information to comply with any applicable legal obligations, to enforce any applicable terms and conditions and/or terms of service, and to protect or defend our services, our rights or others (for example we may process your personal data to handle complaints, deal with possible disputes, to establish, defend and exercise our (legal) position or to comply with a(n) (binding) order or request of a competent authority or court of law).

4 Recipients of personal data

In the context of the purposes as described above and when necessary, we may share your personal data with other RCN entities, our shareholders or third parties. For example:

If you make a booking or have a question, we will pass it on to the RCN Holiday Park where you are staying in the Netherlands, Germany or France.
We engage third parties to process your personal data on behalf of RCN (such as providers of certain IT applications, cloud providers, customer management tools). This happens, for example, in the context of managing reservations, for sending our brochure or for handling payments. Your data may also be transferred (encrypted) to our payment partners and payment service providers in the event of payment.
We may share your personal data with the police in case of a fraud investigation. In that case we are legally obliged to hand over this data. When there is reason to do so (for example, in the context of reporting theft or nuisance), we may also share information about you with the police or other governmental agencies.
We may also share your personal data with parties interested in or involved in a (potential) acquisition of our business.

When we provide your personal data to a third party, we ensure (for instance by concluding a data processing agreement) that your personal data is not used for other purposes. We also agree that your data will be deleted as soon as it is no longer needed.

Our site includes social media buttons from Facebook, Instagram and YouTube. With these, the operators of these services collect your personal data, even if you do not click on them. These buttons are integrated to allow content sharing and enhance user experience. However, they may also allow the social networks to track your browsing activity on our site for purposes such as advertising and analytics. These parties have their own privacy policies, which are completely separate from ours, so always read the privacy statements of these third parties carefully. Please refer to our cookie statement for further information.

5. Data transfer outside the European Economic Area

outside the European Economic Area (EEA). These countries may offer a lower level of data protection than countries within the EEA. In such cases, we will ensure that your personal data is transferred in accordance with the GDPR.

Transfer of personal data may take place to the following countries outside the EEA:

India: As part of the use of a reservation software, personal data is transferred on the basis of the Standard Contractual Clauses approved by the European Commission.

You can always request a copy of the safeguards applicable to the transfer of your personal data via the contact information in Section 2.

6. Retention periods

We keep personal data for specific purposes. As a main rule, RCN will only keep your personal data for as long as they are necessary for the purposes for which they are processed. Only when we are legally obliged to do so, or when this is necessary to defend our interests in the context of legal proceedings (for example, in the event of a dispute), will we keep the personal data for longer.

Specific retention periods apply for each category and purpose:

Category/purpose	Retention period
Personal data, contact details and other (personal) information you provide through the contact form on our website.	The data you send will be kept for as long as the nature of the form or the content of your e-mail requires to fully answer and process it (with a maximum of 2 years).
Reviews posted on our website.	4 years after publication of the review on our website.
Booking information and financial data.	These data are kept for a period of 7 years, in accordance with legal tax and administrative obligations.
Recorded phone calls.	Phone recordings will be kept for a maximum of 6 months, unless it is necessary to keep the recordings for longer period of time, namely in case of a dispute with one of our customers (in which case the recordings will be kept until the dispute has been resolved).
CCTV footage.	These data are kept for up to 30 days, unless there is a necessary reason to keep them longer (e.g. securing evidence in an incident).
Unwanted report	An “unwanted guest” report in our system will be converted back to “wanted guest” after 3 years.

7. Rights of the data subject

We would like to remind you of the following rights:

7.1 Right to information about processing of personal data

RCN informs you fully and clearly before your personal data are processed. RCN does this through this privacy statement.

7.2 Right to access to your personal data

At your request and subject to the conditions that apply, RCN will grant access to the personal data being processed.

7.3 Right to rectification and restriction of personal data

At your request, we will correct inaccurate or incomplete personal data. You also have the right to request restriction of the processing of your personal data.

7.4 Right to erasure

your request, and under certain circumstances, RCN will remove (part of) your personal data without unreasonable delay (as far as reasonably possible).

7.5 Right to data portability

At your request, RCN will transfer your personal data to another organization within a reasonable period of time. This right is limited to digital personal data processed by RCN with permission or pursuant to an agreement between you and RCN.

7.6 Right to object

You have the right to object to the processing of your personal data when this processing is based on a legitimate interest. RCN will consider your objection and check the processing against the regulations of the GDPR.

7.7 Right to withdraw consent

If processing is based on consent, you have the right to withdraw this consent at any time, without this affecting the lawfulness of the processing based on the consent before it was withdrawn.

7.8 How to exercise your rights

Would you like to view your personal data? Or would you like to change data? No problem. You can do this yourself via your My RCN account. To exercise these rights, or if you have any questions about how we collect and use your personal data, please contact us using the contact details in Section 2. We aim to process your request(s) within 1 month. If necessary, this period may be extended by an additional 2 months, depending on the complexity of your request. In such a case, we will inform you in a timely manner.

8. Automated decision-making and profiling

RCN will not make any decision, based solely on automated processing, that produces legal effects concerning you or similarly significantly affects you.

9 Do you have a complaint about the processing of your personal data?

Of course, we are happy to help you if you have complaints about the processing of your personal data. You can address your complaint to the RCN privacy officer. Any complaints can be submitted by email to privacyofficer@rcn.nl. Should you nevertheless be unable to resolve your complaint with us, you also have the right to submit a complaint to the data protection authority, the Dutch Data Protection Authority. To do so, please contact the Dutch Data Protection Authority.

10 Questions

Do you have questions about our privacy policy, or are you concerned about how we process your personal data? If so, please send an email to privacyofficer@rcn.nl.

11 Changes to this privacy statement

We may change this privacy statement from time to time. Changes will be published on our website. It is therefore advisable to check this privacy statement regularly so that you are aware of these changes.

This privacy statement was last updated on 02-03-2026.