We do everything we can at RCN Holiday Parks to make sure that you have a fantastic holiday. However, we do need your details when you go on holiday with us. We also process personal data when you ask for information or subscribe to the newsletter. We consider handling your personal data with care to be very important, which is why we do everything we can to ensure that your private information stays private.
When processing data, we observe the General Data Protection Regulation (GDPR), which means, among other things, that:
- we clearly state why we process personal data. We do this in our privacy statement;
- we restrict the processing of personal data to just those personal details which are necessary for legitimate purposes;
- we first ask for your express permission to process your personal data where your permission is required;
- we take appropriate measures to protect your personal data, and we demand the same from parties who process personal data on our behalf;
- we respect your right to view your personal data that we have on record, and to correct or delete it on request.
Please contact us if you have any queries after reading this privacy statement:
Telephone: 0033 85 0400 700
Monday to Friday from 9 am - 9 pm; weekends from 9 am to 6 pm
Post: PO Box 217, 3940 AE Doorn, The Netherlands
The personal data we collect and what we do with it is explained below:
What do we want to know about you?
Initials and surname
We use your name in our park and in other communication with you in order to address you personally. We also need your name in order to register your booking and to include your details in the night register.
We send most booking details by e-mail, but we also want to be able to contact you even if e-mail doesn’t work.
We might need to get in touch with you about your booking, in which case we would telephone you on this number.
We send almost all of our correspondence by e-mail: your reservation confirmation, a ‘pre-fun’ mail with all sorts of tips for your holiday, a message if you have forgotten to pay your deposit, and, of course, we also ask you afterwards how your holiday was.
You also need your e-mail address in order to use your personal MyRCN environment. We also use the number of bookings you have made with your e-mail address to determine your level in our RCN Friends Benefits Programme.
And if you want to log in to the Wi-Fi network in the park, you need your e-mail address for that as well.
We note your IP address on the internet. By recording it, we prevent others from making use of your MyRCN account. You can make a booking and pay for it on our website. For payments, your details will be encrypted and passed to our payment partner Adyen BV.
Camera use and registration of license plate
RCN has a legitimate interest in making use of security cameras in its parks to protect its staff, guests and property. Some of the barriers on RCN Holiday Park terrain are fitted with cameras specifically for recognising car license plates. RCN registers the plates when cars enter and leave the terrain, which is convenient for our guests. These license plates are only scanned the moment a car enters or leaves and the details are only used for purposes related to parking.
Date of birth and age.
You have to be 18 or above to book a holiday at RCN.
We also ask you how many children are accompanying you on holiday and how old they are. We do this because tourist tax must be paid in some municipalities on 13 year-olds and above, while in others it is only from the age of 18. Are your children under three? Then they go on holiday with us for free.
Applying for a job
If you apply to work for us via the website, we will ask for your personal details, a CV and covering letter.
We need these details in order to deal with your application. Once the application process has ended, we delete these details within one month, unless we have agreed to keep your details on file in case there are any vacancies in the future.
We also use your details for the following:
You may need to e-mail or telephone us. We save your details to ensure that you don’t have to tell us the same things twice. We also save your previous bookings. This helps us to help you faster and better. We first ask your permission when we record a telephone conversation for training purposes. We analyse contact moments in order to improve our service.
Your RCN account
When you book with us, you can make use of your personal account. This is handy if you don’t want to keep having to fill in your personal details every time. There you can set, enter and change things. You can also make payments in the environment and see a summary of the products and services that you have bought from us. When you log in to your account, your details are protected by a SSL (Secure Socket Layer) connection.
In order to take part in some activities or use some facilities in the park where you are staying, you have to register. To do this, you create an account in Reclapan. You can easily see in this environment which activities and/or facilities you have signed up for and where they are.
If you are a guest of ours, next to the information on our website, we can also keep you informed about our new products and services:
- by post
- by e-mail
- via social media
If at any time you would prefer not to receive any offers, you can always unsubscribe with the link under the e-mail message. If you don’t want to receive our promotions by post, you can let us know by post, telephone, or by clicking on this link.
We offer a newsletter to inform those interested about our products and/or services. Every newsletter includes a link with which you can unsubscribe. Your e-mail address will only be added to the list of subscribers with your express permission.
An optimum user experience
We remember what you like when you visit our website, make a booking, or stay in one of our holiday parks. We also want to help you with interesting offers; for example, by e-mail, or we show you a useful advert on Facebook.
In order to do this, we collect and combine your details by means of cookies. If you would like to know more about cookies, see our cookie statement.
Passing on information to parks and partners
We pass your booking or any questions to the park where you are staying in the Netherlands or France.
We may also supply your details to our partners. We only do this when necessary, for example, to carry out a contract, to send you our brochure, or to process payments.
When we do provide third parties with your details, we always ensure (by means of a contract) that they aren’t used for anything else. We also stipulate that your details are deleted as soon as they are no longer required.
Furthermore, we never pass on the details you supply us to third parties unless this is compulsory or permitted by law. For example, we are obliged by law to supply the police with details if they require them for investigating fraud.
Security and retention periods
We take security measures to limit the misuse of personal data after unauthorised access. In particular, we take the following measures:
- Access to personal details is protected with a user-id and password
- We take physical measures to protect access to the systems in which personal details are stored
- We make use of secure connections (Secure Sockets Layer, or SSL) so that all information between you and our website is protected when you enter your details
- We ensure that only those people who need to have access to these details
- We do not, of course, publish your details.
- The data is stored in a data centre in the EU.
We only store data for as long as it is necessary. That is, we only store details for as long as it is necessary to provide you with the service you requested.
If you fill in a contact form on the website, we only store the details that you send us for as long as it is necessary to process the matter completely, depending on the content of the form or e-mail, and in any case, no more than one year.
If you send us a review of your holiday, we will show it on our website if you give us permission to do so. We will save your review for a maximum of four years.
There are details related to your booking which we have to keep longer because the law demands it.
The reservation and payment details will be stored for seven years.
The telephone conversations we record for training purposes are kept for a maximum of one year.
The recordings made by our security cameras are deleted after 14 days.
Third party websites
Our websites contains links to other websites that are administered by other organisations with their own privacy statements. We cannot guarantee that these third parties will protect your personal data or handle it in a responsible manner. We recommend that you read the privacy statement of these websites before you make use of them.
Security on our terrain
There are cameras in a number of places in our parks to ensure the security of our employees, guests and property. These security cameras are visible.
Your rights: viewing, removing and changing your details
Do you want to view your personal details or change them? No problem! You can do this via your MyRCN account.
You have a right to view these personal details and to have them changed, or removed from our systems. You can do this by sending a written request to the address below:
By e-mail firstname.lastname@example.org
By post: RCN Holiday Parks, PO Box 217, 3940 AE Doorn, The Netherlands
Data protection authority
We are, of course, prepared to help if you have a complaint about the processing of your personal data. Should you remain dissatisfied, you have the right under the privacy legislation to submit a complaint to the Dutch Data Protection Agency.
Amendments to this privacy statement
We may amend this policy statement from time to time. Any amendments will be published on our website.
We would therefore encourage you to review this privacy statement regularly so that you are aware of any changes. Your details will never be used by us for other purposes without your prior permission.
Recreatiecentra Nederland BV
Managing Director Mr. R. van Dingstee
Btw NL 0031.47.204.B.01
This privacy statement was last amended on 11.08.2020