General terms and conditions RCN Holiday Parks

Reservations

Your booking will be confirmed by e-mail a couple of days after it has been made. A booking at an RCN Holiday Park is final once you have received the confirmation from that park. The confirmation is also proof of the booking. If you have indicated a preference for a pitch, it may be changed if unforeseen circumstances or necessity compel us. This will, of course, only take place in consultation with you.


Payment 

You must pay 50% of the amount due within two weeks of receipt of the confirmation.

The balance must be paid into our account at least one month before your arrival. You can also pay it by iDEAL/ Sofort/ credit card or Bancontact by logging in to welcome.rcn.eu/my-rcn.

 

The entire amount must be paid if you make your booking within six weeks of arrival. If you do not pay before the payment deadline, your booking will become void and costs will still be payable as set out in the standard RECRON terms & conditions.

 

Arrival and departure

You can occupy rented accommodation after 3 pm on the agreed day of arrival. The key should be returned to us before 10 am on the day of departure.

You can occupy your pitch after 12 pm on the agreed day of arrival. It should be vacated by 12 pm on the day you leave.

 

Your pitch

You can pitch the following on one of our pitches:

  • One bungalow tent or one trailer tent or one caravan with awning or one motorhome.
  • Plus a maximum of two small tents. 

 

Your trailer-chalet

If you’re renting a chalet or trailer-chalet in France, you’re allowed to pitch a tent as well (as long as the max. number of people for the accommodation (four or six) isn’t exceeded.)

 

Accommodation end-of-stay clean-up

You can opt to do the end-of-stay clean-up yourself or you can make it easy for yourself and let us do it for you. If you let us do it for you in 2019, it will cost € 38 in the Netherlands and € 43 in France. The rate in 2018 is € 35. If you take a pet with you on holiday, an end-of-stay clean-up is compulsory. 

 

For some accommodation in one park, different rates and terms and conditions apply for the end-of-stay clean-up as well as any deposit. These are stated in the description for that type of accommodation.

 

Groups and Young People

Groups are, of course, welcome to stay with us in consultation. If you do want to come as a group, let us know when making the reservation. A deposit may also be requested on arrival. This deposit will be refunded less any costs after the end of your stay once the accommodation has been checked.

Young people travelling alone may only make a reservation on request. They may also be asked to pay a deposit.

 

Cancellation 
If, for any reasons whatsoever, you are unable to use the reserved bungalow, mobile home, appartment, chalet or pitch, you are required to pay the following amounts:

 

more than 3 months before arrival 15% of the agreed price
between 3 and 2 months before arrival 50% of the agreed price
between 2 and 1 month(s) before arrival     75% of the agreed price
less than 1 month before arrival 90% of the agreed price
On your arrival date 100% of the agreed price

 

We advise you to take out RCN cancellation insurance. We recommend you to add our cancellation insurance to your booking.

 

Special offer and discount terms & conditions
Our discount terms & conditions are applicable to all our discounts and special and promotional offers to be found on the website, social media or printed material. You can read these terms & conditions here.

Pets

A supplement is charged for any pets.

There is a maximum of two per bungalow, chalet or trailer-chalet in the Netherlands. A maximum of two pets (dog or cat) are allowed per pitch. The second pet will only be permitted on request. In certain parts of RCN de Schotsman, only one pet may be permitted (limited numbers, on request). No pets are permitted in the accommodation in RCN de Schotsman.

 

A maximum of one pet per accommodation/pitch is permitted in the high season,

a second pet may be possible in the low season on request.

 

Rates for pets:

The Netherlands: € 5.50 per pet night (camping and accommodation)

France: € 5.50 per pet per night (camping), € 8 per pet per night (accommodation)

If you have been on holiday in our accommodation with a pet, an end-of-stay clean-up is compulsory.

 

Switch your holiday to another RCN park free of charge

If you’ve already booked your holiday with RCN but you want to stay closer to home or go further afield, you can switch your holiday to one of our other parks in France or the Netherlands, free of charge. Get in touch with us and we’ll help you make your choice, tel. nr: +31 85 0400 700.

*Rebooking is subject to availability and free of charge with the exception of any extra costs as a consequence of price differences. No refunds based on price differences will be made.

 

Rules for a pleasant stay for all

RCN’s rules must be observed by all guests. These rules can be found in the information magazine that you receive on request.

 

Liability 
Recreatiecentra Nederland (RCN) is not liable for: 

  • damages or injuries arising from your stay at a RCN resort or the use of the on-site facilities; 
  • facilities and/or amenities that are out of order and/or out of use.

 

RECRON terms and conditions 
RECRONS terms and conditions apply to all Dutch RCN agreements. The aforementioned RECRON terms and conditions are available for perusal at the reception desk of the resorts.

 

Arbitration Board 
Should any dispute arise between you and a RCN resort that cannot be settled amicably, you can submit the dispute to the Recreation Arbitration Board. The Arbitration Board was set up at the initiative of RECRON (Recreatie Ondernemers Nederland). Besides RECRON, the ANWB (Royal Dutch Touring Club) and the Consumentenbond (Consumers' organisation) also sit on the board. An independent chairman will be appointed by the Stichting Consumentenklachten (Consumer Complaints Commission).

The address of the Recreation Arbitration Board is: Postbus 90600, 2509 LP Den Haag. 

 

VAT rates

All prices are inclusive of (the low rate of) VAT, 6% in the Netherlands and 10% in France. If the applicable VAT rate for your stay changes, we reserve the right to charge you for the difference.

 

Misprints

Despite our constant care and attention spent on putting this website together, it is always possible that certain information may be incomplete or incorrect. RCN’s website is compiled with the greatest possible care and attention. RCN Holiday Parks cannot be held responsible for any loss or damage as a consequence of incorrect information. Dates, rates and special offers are subject to amendment and printing errors.

 

Recreatiecentra Nederland BV

This is the website of Recreatiecentra Nederland BV trading as RCN Holiday Parks.

 

Our Chamber of Commerce number: 30051016

Our VAT number: NL005720357B03

Contact details
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