Frequently asked questions
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Our top 3 questions
May I visit an RCN holiday park if I am not staying there?
Yes, visitors are welcome at our holiday parks. Check in at the reception upon arrival and park your car in the general parking area outside the barrier.
You may use the catering facilities and playgrounds. Swimming facilities are usually not accessible to visitors due to limited capacity.
Would you like to stay overnight with someone at the holiday park? Discuss the possibilities with reception.
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What are the cancellation terms at RCN?
Bookings at RCN holiday parks are subject to the RECRON terms and conditions.
You can cancel your booking free of charge within 48 hours of making it (cooling-off period). After that, the following cancellation fees apply:
- More than 3 months in advance: 15% of the agreed price.
- 2–3 months in advance: 50% of the agreed price.
- 1–2 months in advance: 75% of the agreed price.
- Within 1 month: 90% of the agreed price.
- On the day of arrival: 100% of the agreed price.
Preference fees are always charged in full.
To limit financial risks, you can take out cancellation insurance. With a valid reason, you will then be reimbursed the full trip cost.
Read more in our general terms and conditions. Want to cancel a booking? Please contact us.
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What can I add to my reservation?
At many of our holiday parks it is possible to book extras, such as towels, a bed-making service or a baby cot or high chair. The offerings may vary by park. You can easily add available extras when making your booking via the MijnRCN app or by contacting us.
A cancellation insurance policy can be added up to a maximum of 10 days after your booking.
If you do not yet have a MijnRCN account, an account will be created for you automatically after you complete your booking. You will receive an email from us with instructions on how to log in to the MijnRCN environment.
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