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When and how can I pay?

You can pay by iDEAL, credit card or invoice. If you book more than six weeks in advance, you can pay in two installments. The first installment must be paid within two weeks of the booking. The second installment must be paid at least four weeks before arrival. If you book less than six weeks in advance, you pay the full amount in one installment.

Will I receive confirmation of payment for my booking?

Yes, payments via iDEAL and credit card are processed straightaway and you receive immediate confirmation. These payments also appear immediately in the MyRCN area.

 

Confirmation of bank transfers is sent within two days. Bank transfers can also be seen in the MyRCN area immediately after processing. Transfers made at the weekend therefore appear in the MyRCN area no later than Tuesday.

Is there an overview of what I still have to pay?

You can see an overview of outstanding payments by logging in to the MyRCN area. If you select your booking and then your payments, you can see which amount is still outstanding. You can then easily make payment by iDEAL or credit card.

Can I pay on arrival at the park?

Only if you book less than two days before arrival, otherwise you just pay by iDEAL.

The payment that I thought I’d just made doesn’t seem to have gone through. What can I do?

If you can see the payment in your MyRCN area, then it has gone through and no further action is necessary.

 

If you can’t see the payment, get in touch with the Contact Centre at contact@rcn.eu or on +31 85 0400 700.

Contact the contact centre.

Is your question not in the Frequently Asked Questions? Please contact the Contact Centre. We are here for you every day. You can call us or send us an e-mail.
We are currently unavailable We are available Monday to Friday from 9am to 9pm and on weekends from 10am to 4pm on our phone number. Due to increased demand for holidays, the waiting time may be longer than usual. Tip: we recommend calling between 13:00 and 16:00 on weekdays
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